Will COVID-19 affect my order?
Due to circumstances out of our control, we will be unable to ship any domestic orders until at least April 30th, 2020.
USPS has placed shipping restrictions on 22 countries, with another 29 to be added on April 7, 2020. Due to this, we will be unable to fulfill any international orders until these restrictions have been lifted.
I put the wrong shipping address. Can I change this?
We ship to the address provided at the time of purchase. Indy Connect cannot ensure an address change after this point. However, please e-mail us right away at firstname.lastname@example.org, (within a 24 hour period) with the updated address. We will do our best to make this change. If the change is not made and the address is invalid, it will be returned to us. Once it arrives we will reach out to the customer about reshipment
When will my order arrive? Will I be able to track it?
Delivery times are not guaranteed and vary. Please allow 3-5 business days for order processing and shipping. If we anticipate a longer lead-time, it will be noted in the item description. You will receive a confirmation email with tracking to follow along once your order is ready to ship.
PLEASE NOTE: If the item was purchased during a presale, shipping times will be 4-6 weeks for domestic orders. You will receive tracking information when your item ships from our warehouse.
Why did I not receive a confirmation e-mail?
You should receive an e-mail confirming your order shortly after you have placed it. If you do not receive that e-mail, please check your spam folder and see if you can locate it. Otherwise, you may have input your e-mail address incorrectly. You will need to contact us with the corrected e-mail. This is especially important because if you have not received the order confirmation e-mail you also will not receive the e-mail with your shipment notification and tracking information.
I just placed an order. Can I change the size or design? Can I add a t-shirt to my order?
We cannot edit an order once it has been placed. You will need to go through the exchange process, or place a new order.
I want to make a return or exchange. How do I do this?
Please request a Return/Exchange Form by contacting email@example.com via email. Merchandise that is unworn, unwashed, and with the tag still intact, can be returned for a refund or exchanged for other items sold at Indy Connect within 30 days of delivery. Return postage can only be paid by Indy Connect on returns or exchanges which are the result of Indy Connect's improper completion of the order. Indy Connect reserves the right to refuse requests that do not meet these requirements.
When will a certain design be restocked? Do you have a mailing list?
Yes, we have a mailing list. The best way to keep up on restocking is to join the mailing list.
I ordered during a free item promotion. I am not seeing the free item in my confirmation e-mail. Did I get the free item?
If you ordered within the sale period, the free item is automatically included with your order although it may not appear in the email confirmation you received.
During free t-shirt promotions, due to the high volume of orders we will not take custom requests on sizing. The free t-shirt will be matched to the largest size of the product ordered. All women’s products are automatically matched to a men’s small.
Will you ever reprint a limited edition item?
Our limited edition items are a one time only, limited item. They are only available for purchase during the promotion period.
Do you provide in store pick-ups for online orders?
We currently do not offer a will-call option at this time, but may in the future.
The website won’t let me check out. I keep getting an error page. What do I do?
We recommend waiting and trying again later. If the problem persists, try signing up with a paypal account and checking out that way. You may also try changing your browser or ordering from a mobile device. These solutions have worked for others with similar check out issues. Should the problem persist, please e-mail us.
My tracking says my order was delivered, but I did not receive it. What can I do?
Indy Connect cannot be held responsible for lost or stolen packages that have delivery confirmation to the address that was provided. If a package is returned or rejected, the customer will be contacted and will have to pay for re-shipment postage.
You, the customer, are responsible for filing any claims with carriers for damaged and/or lost shipments. Please contact your local postal office for further information on lost or stolen mail.
My order is being returned to sender. What happens now?
If your order is being returned due to insufficient address, you will need to e-mail us an updated address. Once your package arrives back to us, we will reach out to the customer for an additional reshipment fee. If a refund is requested please note that the original shipping fees are non-refundable.
What does First Class Shipping Mean?
First Class Shipping is a reference to the weight class of your package. It is a default shipping method used through USPS. Any orders placed that weigh under 16 ounces (1 pound) will be automated as First Class Shipping. (This does not include the time it takes for an order to be processed through our facility). Both Domestic forms of shipping are not consider expedited.
What does Priority Mail Shipping Mean?
Priority Mail is also a reference to the weight class of your package. It is another default shipping method used through USPS. Any orders placed that weigh 16 ounces (1 pound) or over will be automated as Priority Mail Shipping. (This does not include the time it takes for an order to be processed through our facility). Both Domestic forms of shipping are not considered expedited.
Do you ship internationally? How long do order deliveries take?
We ship worldwide. International Shipments can sometimes take anywhere from 2 to 8 weeks.
Note, delivery times are not guaranteed and vary. Please allow 3-5 business days for order processing and shipping. If we anticipate a longer lead time, it will be noted in the item description. You will receive a confirmation email with tracking to follow along once your order is ready to ship.
***Please be aware that some of the international orders are taking longer than usual to arrive***
How much does international shipping cost? Do I have to pay customs fees?
International shipping costs vary worldwide, please go through the check out process to view your total beforehand.
Please be aware, you the buyer are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods.
We do not collect this beforehand, and cannot give you an estimate of the cost, because it varies widely around the world. Please do your research so you are ready to get your package cleared through customs, and have an idea of what the additional cost will be.
Why is my international package being returned?
International orders may end up being returned for various reasons including: non-payment of tariffs, incorrect address, unclaimed at post office, etc. If a package is returned or rejected, the customer will be contacted and will have to pay for reshipment postage (USD).
My international order hasn’t shipped yet. Why is it being delayed?
When placing an order, please be sure to use translated English font to avoid delays. Our shipping system does not recognize foreign character font, which causes a hold in printing your order. We will need a translated address or alternate ship to address for the order to print properly.
*** WE CURRENTLY DO NOT SHIP TO THE FOLLOWING COUNTRIES: ***
If you have any further questions not addressed here, please email: